I get asked a fair amount to comment on various problems with companies I work with.
It appears I have some level of experience with things that work, don't work, are completely broken and in some cases no one knows this and there are no steps in place to address it.
In many of these cases, I am not even that familiar with what the processes are. Conceptually I am, but empirically, not so much.
What I found out is it does not always matter what specific things I know or don't know. What matters in this case is I can help guide them through the process of fixing it.
I am going to use the word "Problem". I know that isn't a great word to use and some people want to sterilize the actual problem and call it an issue or a challenge or an opportunity, but let's cut to the chase, it's a problem. And it needs to be fixed. The iceberg in front of the Titanic was not an opportunity, it was a problem. Stepping into the rattlesnake den is not a challenge, it's a problem.